I scheduled a late grocery delivery because our Thanksgiving Day plans had changed (last minute). Grocery shopping isn’t my favorite thing to do, and the though of going to the store was terrifying considering how busy they would be the day before Thanksgiving.
If the store is out of something, someone will usually call to check to see what (if any) substitutions you might want for that item. I got the call about an hour after I placed the order, with someone letting me know they were out of one product but could sub it with something very similar.
After agreeing, I thanked the person for working that day, acknowledging how busy they were and letting them know I was grateful for what they were doing.
Admittedly, it was an awkward exchange. Partly because it’s something I don’t normally do so I imagine my delivery was awkward, and partly because the person on the other end of the line probably didn’t expect that. Nevertheless, it felt good to at least try.